Start with the stage of travel that is causing uncertainty, then follow the linked information hub for a detailed checklist.
01
Searching and comparing
Compare the total journey—not only the headline price. Check departure time, duration, airports, baggage, seats, changes, payment and onward transport.
02
Documents and entry rules
Passport, visa, transit and health requirements depend on the traveller and journey. Verify current rules through official government, embassy and airline sources.
03
Payments and confirmations
Confirm the final currency, amount, passenger names, itinerary and provider before paying. A search result is not a ticket until confirmation and ticketing are complete.
04
Changes, refunds and complaints
Read the fare and provider conditions. Contact the business shown in the confirmation and keep a clear written record of communication and supporting documents.
Help centre
Frequently asked questions
Choose the question that matches the stage of your journey. Every answer directs responsibility to the correct party.
Searching and faresWhy can a fare change?
Airline inventory and partner availability update continuously. A result is not secured until payment and ticketing are confirmed.
Searching and faresShould I choose return or one-way?
Choose the trip type that matches the real journey. For a return trip, enter both dates before searching; separate one-way tickets can have different baggage, disruption and support conditions.
BookingsWho handles a change or refund?
The provider named on the booking confirmation controls ticketing, changes, cancellations and refunds. FMLT can help you identify the correct support path but cannot alter a third-party ticket.
DocumentsWhere should I check visa and passport rules?
Use the official government or embassy source for the destination and every transit point. Check the rules for the passport actually used for travel.
BaggageIs checked baggage always included?
No. Inclusion depends on the airline, route and exact fare family. Open the fare details and compare pieces, weight, dimensions and fees before payment.
AirportsHow early should I arrive?
Follow the operating airline's published check-in, bag-drop and boarding cut-offs, then add a buffer for traffic, parking, queues and terminal movement.
Existing booking
Use the provider and reference shown in the confirmation.
FMLT website support
support@flightmateza.co.za · +27 11 357 0876
Urgent operational update
Use the operating airline and departure airport's official channels.
Start planning
Compare flights and route guides
Return to the main search or explore a detailed route guide.
