01
Describe the assistance—not assumptions
List the practical support required at each stage: check-in, security, boarding, seating, transfers, baggage and arrival. Use the airline's recognised assistance process and avoid relying only on a general booking note.
02
Confirm equipment handling
Record mobility-device dimensions, weight, battery type and handling needs where relevant. Ask how equipment is tagged, loaded, returned and reported if delayed or damaged.
03
Connect every provider
Airline assistance does not automatically arrange the hotel, airport transfer or rental vehicle. Confirm each service separately and keep the confirmations together.
04
Allow a humane time buffer
Follow the provider's advised arrival time and add a sensible buffer without creating an exhausting wait. Map accessible entrances, lifts, toilets, rest areas and assistance points.
05
Prepare a communication backup
Carry essential instructions and provider contacts in an accessible format. A companion can support communication, but staff should still address the traveller directly wherever possible.
Frequently asked questions
Is an assistance request automatically confirmed?
No. Ask for written confirmation and recheck close to departure.
Does a hotel accessibility label guarantee the room setup?
No. Confirm the exact doorway, bathroom, bed, lift and route features that matter.
Should medical documents be carried?
Check the airline, destination and clinician guidance for the specific equipment, medication or assistance need.
Verified sources and next checks
Use this FMLT guide to understand the decision, then confirm time-sensitive or jurisdiction-specific requirements with the responsible source.