01
Confirm the operating fact
Use the operating airline and airport channels to confirm delay, cancellation, terminal or gate information. A third-party alert can lag behind the operating source.
02
Identify who must service the booking
The operating airline manages the flight, but the ticketing provider may need to process voluntary changes or refunds. Read the confirmation before joining the wrong queue.
03
Protect the remaining itinerary
Ask whether onward segments remain active, whether baggage is transferred and whether a proposed change keeps the ticket protected.
04
Record instructions and reasonable costs
Keep messages, names, times and receipts. Follow provider instructions before purchasing replacements where possible, and check insurance notification requirements.
05
Rebuild ground arrangements
Tell accommodation and transfer providers about the revised arrival. Recheck late check-in and cancellation deadlines.
Frequently asked questions
Should I immediately buy another ticket?
First understand the original ticket, available re-accommodation and insurance position unless urgent circumstances require otherwise.
Who controls my refund?
It depends on the ticketing and provider relationship shown in the confirmation.
What records should I keep?
Keep notices, booking references, written instructions and itemised receipts relevant to the disruption.