Security centre

Travel and booking security.

Protect personal information, payments, accounts and travel documents throughout the search and booking journey.

Verify the website and provider

Check the domain, secure connection and business shown before entering passenger or payment information. Avoid links received from unknown senders.

A booking reference combined with a surname can expose itinerary information. Do not post confirmations or boarding documents publicly.

Review the merchant, amount and currency. Never send card PINs, passwords or one-time security codes to an unsolicited person.

Contact the payment provider promptly about suspicious transactions and use support@flightmateza.co.za for concerns relating to FMLT pages.

Practical reference

This summary turns the policy or guidance into actions a traveller can apply.

Situation	Recommended action
Unsolicited payment request	Stop. Verify the business through a separately found official channel.
Booking reference exposed	Remove the post or image and contact the provider if account details may be compromised.
Unexpected account alert	Change the password through the official website and review active sessions.
Suspicious card transaction	Contact the card issuer immediately and retain evidence.

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