01
Match driver and payment requirements
Confirm age, licence, international-driving-permit requirements, named drivers and the accepted payment card. The cardholder and lead driver may need to be the same person.
02
Understand the deposit and excess
A deposit or authorisation can reduce available card funds. Separate the insurance excess from the deposit and check exclusions for tyres, glass, underbody, keys or incorrect fuel.
03
Inspect before leaving
Follow the rental procedure to record existing damage, fuel, mileage and equipment. Ensure any disagreement is written on the condition report.
04
Check journey restrictions
Verify mileage, cross-border permission, unsealed roads, one-way charges, toll administration, additional drivers and after-hours collection or return.
05
Create return evidence
Refuel according to the policy, allow inspection time, keep the receipt and retain the final condition and return records until the deposit is released.
Frequently asked questions
Can I use a debit card?
Policies vary. Confirm the accepted card type and available-funds requirement before booking.
What is an excess?
It is the amount potentially payable under the rental protection conditions, subject to exclusions and the agreement.
Can I cross a border?
Only when the company permits it and required documents, fees and insurance arrangements are completed.